Privacy, explained clearly.
This page explains what information may be handled when you visit our website, contact us, or ask about a residential appraisal—and how to reach us with a privacy question.
Last updated September 28, 2026Capital Valuations (“we,” “us,” or “our”) provides residential appraisal services in Virginia. This notice describes information connected with this website and appraisal inquiries. The information needed for an appraisal can vary based on the property, the assignment, and its intended use.
Information we handle
When you contact us: The website inquiry form asks for your name, email address, phone number, reason for the appraisal, property address, city, and a short message. If you call, text, or email us, we receive the information you choose to share in that communication.
For an appraisal assignment: If you hire us, we may handle information needed to understand, complete, and document the assignment. Depending on the assignment, that may include property details, assignment instructions, relevant records or documents, communications, and billing or transaction details.
When you use the website: The website and tools that support it may receive technical information such as browser and device type, pages viewed, referring page, and the date and time of a visit. Cookies or similar technologies may be used by the website or its tools.
How we use information
We use information for ordinary business purposes connected with our website and appraisal work, including to:
- Reply to questions and appraisal inquiries.
- Discuss the property, appraisal purpose, intended use, timing, scope, and fee.
- Perform and document an agreed appraisal assignment and deliver the report to its intended recipient.
- Communicate with you and keep appropriate business, billing, and assignment records.
- Operate and maintain the website, understand website traffic, and support website features.
- Address security issues, disputes, legal obligations, or professional recordkeeping needs.
How long information is kept
We keep information for the time reasonably needed for the purpose it was collected, including responding to an inquiry, completing an appraisal assignment, maintaining business records, or addressing a legal, professional, or dispute-related need. The time may differ depending on the information and the assignment.
Your choices and privacy requests
You may contact us to ask about information connected with your inquiry or request a correction or deletion. Whether a request can be completed may depend on the information involved and any business, legal, or professional recordkeeping needs. Where a privacy law applies, we will handle requests as that law requires.
Email joe@capitalvaluationsva.com with “Privacy Request” in the subject line, or call (757) 831-6234. Please include enough detail for us to understand your request. We may ask for information needed to verify your identity before responding.
If a law that applies to your request provides an appeal right, you may reply to our response and ask us to review our decision.
Security and children’s privacy
We take reasonable steps intended to protect information we handle. No website, email transmission, or electronic storage method can be guaranteed completely secure. Please don’t send highly sensitive information through the general inquiry form or ordinary email unless we have arranged an appropriate way to receive it.
This website is intended for adults and is not directed to children under 13. We do not knowingly seek personal information online from children under 13. If you believe a child has sent us information, contact us so we can look into it.
Changes to this notice
We may update this page if our website, services, or information practices change. The date at the top of the page shows when this notice was most recently updated.
Contact Capital Valuations
For a privacy question or request, contact us using the information below or visit our Contact Us page.